The Queue and the expert who helped plan it
The queue of people patiently waiting to pay their respects to the Queen as she lies in state in Westminster Hall has become a talking point around the world. The people populating its five-mile length are willing to shuffle slowly along for between nine and 24 hours, sometimes overnight. The fact that it all works is down to a team of crowd science experts and a professor from Cumbria.
While this may be due to the sombre occasion, human nature and the psychology of queuing behaviour must also be considered, he says. People need to know what is happening in advance, to have their expectations set and to be kept constantly informed and updated and, in The Queue, they have had that.visually separate so it does not appear someone has just turned up and walked straight through.
The Queue's temporary closure on Friday afternoon briefly concerned him. People were already on their way to join the end. "When they announced that the queue had stopped I thought 'you're just going to create another queue of people waiting to join the queue'," he says.But this was "already in the contingency plan" and the closure was quickly reconsidered and The Queue extended out beyond Bermondsey.
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