Internet service providers in South Africa can only monitor customer communications under specific circumstances.
South African Internet service providers can only monitor customers’ Internet traffic under certain circumstances, meaning they are largely unable to help MultiChoice in its fight against streaming piracy in the country.
The legislation includes communication interception and monitoring laws that prohibit ISPs from intercepting and monitoring subscribers’ use without a lawful justification. They must also adhere to the Protection of Personal Information Act. “This is very different from collecting and storing customer communications, which is not done,” it said.
“Similarly, ISPs are obliged to provide information to the courts about people alleged to be guilty of harassment or defaulting on maintenance payments.”MyBroadband asked Afrihost, RSAWeb, and Webafrica for feedback on their respective approaches to Internet piracy in South Africa, but they hadn’t answered our questions by publication.
“When we get to the point where criminal proceedings have been finalised, then we know who the users of these illegal services are, and then we will consider going after them as well,” he said.
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