Puerto Rico’s Energy Bureau says it will investigate how Luma Energy has handled complaints about electric bills after Hurricane Fiona knocked power out to the entire island. - NBCLatino
SAN JUAN, Puerto Rico — Puerto Rico’s Energy Bureau announced Thursday that it will investigate how a private company has handled complaints about electric bills after Hurricane Fiona knocked power out to the entire island.
The Independent Office of Consumer Protection urged the bureau last week to investigate difficulties in filing such complaints. It also demanded that Luma Energy submit evidence within 10 days that it was complying with the bureau’s orders. “As soon as the emergency passed, we resumed our normal operations, and customers have been able to discuss their bills by phone,” the company said.
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