There are other measures to ensure service standards are met, said the Transport Minister.
Between Sept 25 and 30, there was no train service between Jurong East and Buona Vista MRT stations, after a train caused extensive damage to 2.55km of tracks and trackside equipment.
He also suggested considering service reliability in the period leading up to the date of the proposed fare increase as a factor in the fare adjustment formula.Mr Chee said that while the PTC had previously thought about linking fare reviews to disruptions and service levels, it ultimately “decided not to adopt this approach”.
“If our fares are not adjusted to reflect rising operating costs, the persistent shortfall would have a chronic impact on service quality and reliability over time,” he said. Commuters catching the shuttle train towards Queenstown at Buona Vista MRT station at 8.35am on Sept 27. PHOTO: ST FILE Asked about compensation for affected commuters, Mr Chee said those who exited at the stations between Boon Lay and Queenstown were not charged for their journeys.SimplyGo, which handles for payments for public transport, has been giving refunds to passengers who were charged for two journeys instead of one as they had exceeded the 45-minute limit for transfers.
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