To set aside slots, polyclinics may give non-urgent cases an appointment for another day or advise them to seek treatment at a nearby Community Health Assist Scheme General Practitioner clinic.
SINGAPORE: Polyclinics will set aside slots for walk-in patients with urgent medical needs and elderly patients who are frail and have mobility issues, Senior Minister of State for Health Janil Puthucheary said in response to questions about polyclinic appointments on Tuesday .
"To do so, non-urgent cases may be given an appointment for another day or advised to seek treatment at a nearby Community Health Assist Scheme GP clinic. Polyclinics will also try to leverage telemedicine as much as possible, and contract private GPs to help deliver the service," said Dr Janil. MP Tan Wu Meng asked for monthly data showing how fast online booking slots are fully reserved, and how many patients logged into the polyclinic online appointment booking system the night before a consultation date but did not proceed to book one.Residents can't get online appointments at polyclinics, say MPs; MOH to look into queueing system suggestions
Leader of the Opposition Pritam Singh asked if it was possible to increase the number of walk-in slots at polyclinics and asked for the percentage of walk-in slots set aside. He also asked for the number of complaints from those unable to book appointments online.Dr Janil added that it was possible to increase the proportion of walk-in slots but that it would not improve overall capacity, which was at the"heart of the issue".
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