Many people who live in communities served by the MBTA don't have great views of the transit system. Most Greater Boston residents feel unsafe riding the T and give the transit system's services low ratings, according to a new poll by the MassINC Polling Group.
that found organizational failures led to the slow zones and other subway issues this year.
"When you're starting from a relatively low place, being the same is not necessarily a great place to be," Parr said. Parr said some of these things the T can't control and will likely make it hard for the agency to get back to pre-pandemic ridership numbers.
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