The South African Police Service (SAPS) national crime reporting computer system has been experiencing glitches. It was reportedly offline the whole weekend and has been on and off since.
When reporting a crime, SAPS uses two systems – the Integrated Case Docket Management System and the older Crime Administration System .
When enquiring at the police station about the cause of his wait he said he was told that the ‘national police computer system is offline and I must be patient’. ‘If the system is offline, information and details can still be captured manually. Every police station has a crime register. This is where you write down all the necessary information from a complainant for a docket to be opened. Once the docket is opened, it can be taken to the nearest police station by an officer and the information captured on the system.’
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