Hate calling the IRS and being put on hold? Did you know you can pay to jump to the front of the line?!
FILE - A sign is displayed outside the Internal Revenue Service building May 4, 2021, in Washington. A private company, enQ, lets those who are willing to pay jump to the front of the line to get their phone calls answered at the IRS. That has attracted the attention of lawmakers who want the IRS to investigate the company's impact on the agency's phone capacity. – If there's one thing that pains everyone trying to reach the IRS at tax time, it's being stuck on endless hold.E.
Consumer advocates are less enamored with enQ, seeing it as a pay-to-play arrangement that gives those who can afford it a way to get quick access to what should be a free government service equally available to all. Last November, Sens. Bill Cassidy, R-La.; Todd Young, R-Ind.; Bob Menendez, D-N.J.; and Mark Warner, D-Va.,to urge the agency to investigate how the company’s robocalls to the IRS affect agency phone systems.
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