Multiple customers have reported that their licence disc renewals are several months late and that Pick n Pay’s licence disc renewal service provider has not responded to their complaints.
These were made against Claim Expert, the company that manages the service on behalf of Pick n Pay.Several said they had been waiting over two months to get their licence discs after applying via the service.
“If this is the quality of product that Pick n Pay is selling, then I no longer wish to support them in any way and will not be buying anything from them again,” a third customer stated.The delays could leave motorists in a bit of a pickle. Pick n Pay pinned the blame on “unfortunate” factors beyond Claim Expert’s control and said it only impacted a handful of customers.
Pick ‘n Pay added it had successfully enabled “thousands” of customers to renew their vehicle licence within ten working days of receiving payment and necessary supporting documents.
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