When an emergency happens in Philadelphia, the first people callers talk to are housed at the police department's new communications center.
first responders field over 2 million emergency calls a day that deal with everything from shootings and violence, to fires and medical episodes.
"It can be very stressful, because you are taking to people in their worst moment in time," Dispatcher Jan Nina Morton said. "And then it can be comical when a 2-year-old calls and tries to cuss you out." The Philadelphia Police Department moved its headquarters last year to the old Philadelphia Inquirer building on Broad and Callowhill streets. Among the upgrades includes a new radio room.
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