Ofcom figures show 4.3 million eligible households are missing out on broadband discounts worth up to £824m.
A new survey from Citizens Advice suggests that as many as one million people cut off their broadband in the last year as the cost of living crisis left them unable to afford it. The charity found that those on Universal Credit were six times more likely to have stopped their broadband in the last 12 months than those who are not receiving the benefit amid rising bills.
Citizens Advice chief executive Dame Clare Moriarty said: "People are being priced out of internet access at a worrying rate. Social tariffs should be the industry's safety net, but firms' current approach to providing and promoting them clearly isn't working. The people losing out as a result are the most likely to disconnect.
A Government spokeswoman said: "The Government has worked with Ofcom and the industry to introduce a range of high-quality, low-cost broadband social tariffs into the market. Available in 99% of the UK, these offers start from £10 per month and are currently available from 19 providers. Walnut Unlimited surveyed 6,000 UK adults online including a total of 1,215 people in receipt of Universal Credit between January 9 and February 8, 2023.
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