Commonwealth Bank has introduced new rules for online banking after discovering abusive messages in the transaction descriptions of thousands of customers.
The issue came to light after the bank noticed disturbing messages in the account of a customer experiencing domestic and family violence.
"The nature [of the messages] ranged from fairly innocuous 'jokes' using profanities to serious threats and clear references to domestic and family violence." "The use of bank transaction communications as a vehicle for threatening abuse gives a shocking insight into the lengths that violent partners will go to threaten, harass and abuse."On Thursday, Australia's National Research Organisation for Women's Safety warned that technology-facilitated abuse had spiked amid the COVID-19 pandemic.
On Thursday, ANROWS launched new research to investigate the extent and impact of technology-facilitated abuse in Australia.
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