Pensioners left freezing in 'dingy' hotel room after spending nearly £1,000 of savings on 'dream holiday'
A pensioner couple who used up £1,000 of their savings to go on a 'dream holiday' say they were left stuck in a dingy room "like prisoners" for a week.
Kev says that his parents deemed the hotel to have a prestigious reputation based on its history. Their desire to visit the promenade hotel was so great that their decision to book took them two years in making but eventually, this year, they decided to fulfil their dream. John and Sally had booked to stay in a sea view room for seven night in mid September. The hotel informed John that for a sea view room, they would have to pay an added £42 each night.
Kev booked via a third party online system and only paid £49 for the night. When he saw his parents room in contrast to his, he says it was "far superior" for more than half of the price. "The heating didn't work and when they'd gone down to tell them the heating didn't work, they gave them this radiator which was tiny and said this is all you've got it's an old hotel what do you expect? It was just in a state of disrepair, the lights were hanging off the wall, the bulbs in the lamps were actually broken so they didn't work.