Toronto’s Pearson airport says a staffing boost has significantly improved service, and issues that sparked chaos at Canada’s largest airport last summer have been addressed.
The Greater Toronto Airports Authority says the 10,000 new employees hired since last summer have helped increase baggage system reliability, cut wait times at security and customs checkpoints, and decreased holds on board aircraft -- all by more than 90 per cent since last year.
The travel surge that occurred last summer as pandemic restrictions eased led to overflowing baggage halls, stranded passengers and tens of thousands of flight cancellations, along with many passengers being held on the tarmac waiting on board aircraft. Waiting outside airport arrivals with her two young kids, Irene Nnorom, 43, said her trip through Pearson from Dublin, Ireland was straightforward.
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