Former Post Office boss Paula Vennells didn't want to use the word “bugs” when referencing the faulty Horizon system in to sound “non-emotive”.
Former Post Office chief Paula Vennells did not want to use the word “bugs” when referencing the faulty Horizon system in an “Orwellian” move to sound “non-emotive”, an inquiry has heard.
More than 700 Sub-postmasters were prosecuted and handed criminal convictions between 1999 and 2015 as Fujitsu’s faulty Horizon system made it appear as though money was missing at their branches.
Mr Blake asked if this showed changing the word “bugs” was at the “forefront” of her mind, to which she replied: “That’s certainly what this email says, yes.
The inquiry saw an email Ms Crichton sent from holiday in Croatia in June 2013 asking for an update on how an investigation into Horizon by forensic accountants Second Sight was progressing. By 2012, she was concerned about the independent review of Horizon happening at the same time as prosecutions occurring, the inquiry heard.
She began her evidence by apologising to Sub-postmasters and their families for their “suffering”, saying she wished the scandal had been “resolved more quickly” and that she hopes it “never happens again”.
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