Callers said they received letters after visiting Mountain Vista Medical Center in Mesa or another facility owned by Steward Medical Group. MORE ⬇️
MESA, AZ — Being in the real estate business, Rikki Cole is never far from her phone. But lately, she'd like to be.Beginning sometime in March, Cole says people were calling and leaving their insurance information.Cole says one caller relayed to her what the callback number on the letter was... and it was hers.Cole's main concern is that callers think they're relaying valuable information to their hospital.
She says she repeatedly contacted Mountain Vista and Steward Medical Group but says no one seemed interested."All I want is for the hospital to let these people know they're calling the wrong number. Send out a new letter," Cole said.Is Mountain Vista sending letters with the wrong number? If not them, then who?That also led to nowhere.
While the letter does say Mountain Vista Medical Center, it comes from Elevate Patient Financial Services.Elevate said they would investigate.The situation has been addressed. The matter was investigated, and steps were immediately taken to ensure that Ms. Cole's number would not be sent to any other patients. Individuals who were provided Ms. Cole's phone number in error were contacted and provided the appropriate phone number via telephone last week and by letter this week.
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