The CEO of United Airlines is apologizing for jumping on a private plane this week while thousands of his airline’s customers were stranded because their flights got canceled.
United Airlines CEO Scott Kirby apologized Friday for hopping on a private plane to get out of the New York area earlier this week while thousands of United passengers were stranded because the airline canceled so many flights.
Kirby caught the private flight from Teterboro, New Jersey, to Denver on Wednesday, when United canceled 750 flights — one-fourth of its schedule for the day. That figure does not include flights on United Express. Canceled flights left United planes and crews out of position, hobbling the airline when bad weather hit on Sunday, Kirby said.
United vowed to fix its operation in time for the July 4 holiday weekend, which promises to be a hectic one at the nation’s airports. More than 2.7 million people were screened Thursday at Transportation Security Administration checkpoints, and Friday was expected to bring similar crowds — possibly bigger.
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