Despite thousands of scrapped flights and late arrivals, customers are struggling to file successful complaints. Read more
Despite thousands of scrapped flights and late arrivals, customers are struggling to file successful complaints or learn the nuances of complex regulations amid the overwhelming surge in summer travel.
Another traveller recently received a $60 “eCoupon” due to a days-long baggage delay rather than the direct refund she’s entitled to under both federal rules and Air Canada’s passenger-carrier contract.
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