House of Commons standing committee on transport report has 21 recommendations including automatic compensation for passengers if flights are delayed or cancelled
A parliamentary committee is calling for tougher rules that cover how airlines treat passengers, including imposing higher fines for mistreatment and streamlining the complaints process.standing committee on transport on Tuesday released a report with 21 recommendations aimed at improving the regulations that outline when customers are entitled to refunds and compensation if flights are cancelled or delayed, and baggage lost.
airlines be required to show why a passenger should not be compensated for a delay or cancelled flight, a reversal of the burden of proof;the complaints process be simplified to allow quicker decisions by the regulator, theThe CTA has been swamped by more than 42,000 complaints from air passengers over the past few years, and it takes about 18 months to issue a ruling.
Campbell Clark: Canadians who are angry about airlines are finding the Liberals have a case of ‘bureaucratic governmentitis’
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