New legislation being rolled out by Ottawa will enable the government to set service standards in Canada’s airports, and require more transparency from airport operators and carriers about their internal workings.
leading to flight delays and cancellations across Canada.
The act will also require airports to create a formal process to engage the public around changes leading to increases in noise around airports. Reporting on pollution reduction plans and diversity in management are going to be required as well. John Gradek, a supply network and aviation expert at McGill University, said customer service has not been thoroughly addressed in the new legislation.
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