Ottawa paramedic service facing 'unprecedented' number of level zero incidents ottnews ottawa
Elaine Deschenes' family called 911 around 5 p.m. last Thursday after she fell and fractured her hip in her driveway. They saidPierre Poirier, Ottawa's paramedic chief, said there were "almost continuous" level zeroes from 5 p.m. that day until past midnight — meaning no ambulance was available to be dispatched.
There were 10 other calls of the similar lower priority, or Code 3, in the cue during the Deschenes' wait, Poirier said, and "level zeroes" have a cascading effect on how ambulances are dispatched.- Pierre Poirier, Ottawa Paramedic Service Poirier said that was a high priority call and an ambulance arrived at the scene three minutes after police left with the patient. He said the patient should've been taken to the trauma centre at the Ottawa Hospital's Civic campus but was taken to the wrong facility.
The police said they are discussing the call with paramedics and it's the only recent incident of which they are aware.Ottawa has already hit more than 750 instances of "level zero" in the first seven months of 2022 — as many as the service had for all of 2021. Six hours after 911 was called, an ambulance arrived and paramedics from outside Ottawa prepared a stretcher to transport Elaine Deschenes to hospital.He said the service is not accepting the status quo and is working with local hospitals, including recruiting more paramedics and stationing paramedics in emergency departments to help receive patients and return ambulance crews to the road.
The Ottawa Hospital General campus and Montfort Hospital also have offload paramedics and a similar project is in the works for the Civic campus, Poirier said.
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