Ottawa needs to catch up to the private sector in digitalizing its operations

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Ottawa needs to catch up to the private sector in digitalizing its operations
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The federal government doesn’t need more people, it needs fewer people and more software. While backlogs will go away, the red tape will not

“Taking out the trash” refers to governments burying awkward news by announcing it late on a Friday afternoon, when journalists and opposition politicians have finished their regular duties and are preparing for the weekend. The Liberals have taken this dishonourable practice to a whole new level.a new task force of cabinet ministers to address backlogs at government offices.

There are both temporary and deep-seated reasons for these backlogs and for interminable lineups at airports. In the competition for workers, the federal public service is able to offer job security and handsome benefits. But bureaucrats are bureaucracies, and many workers prefer the more dynamic environment of the private sector. At the federal level, the bilingualism requirement for many positions can also be a liability.

And while those backlogs will go away, the red tape that everyone has been complaining about for years won’t. Increasing the size of the public service has not increased its efficiency. Quite the opposite.

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