An Ottawa homeowner is dealing with a major mess and an insurance claim after a major leak in his basement. The leak was discovered a day after a city contractor replaced his water meter. ottnews
A pipe in Michael Wood's basement had been spraying water for hours before Wood found it. The water meter in his home had just been replaced by a city of Ottawa contractor.
Wood called his own personal house insurance to figure out what the process was and was told that Neptune is liable for the damages.Many of Wood's belongings have been ruined because of water damage. He also expressed concern about mould and other issues. Neptune and the City of Ottawa fixed the leak and the City is suggesting that this is a problem with Neptune.
When reached for comment, Neptune's senior project manager of services Will Hutchings said, "We are aware of the statement published by the homeowner; however, this matter is currently under investigation and we are not able to comment.""It now has been fixed by the City and Neptune but there was no water in my house for at least 12 to 14 hours yesterday."
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