Keeping call centres lines open, text responses coming into effect for non-emergent calls.
THUNDER BAY — Provincial police will launch a new texting tool for those making non-emergency calls.
Superintendent Heath Crichton said specific criteria will be followed for what warrants a follow-up text message. As a leading main example, Crichton detailed that if someone logs an incident regarding an abandoned vehicle or potential fraud, they will receive a message that will include their incident number and other useful information, like how to contact the Canadian Anti-Fraud Centre.
Crichton noted that many secondary calls are made where an incident number is being sought for insurance or administrative purposes. He says this ties up their call centres when this information can be easily sent digitally. As a pilot project, the text responses will run for a period of nine months, at which point the OPP will reassess the project's value. If deemed valuable to the community, the project will continue for as long as it provides value for the community in which they serve.
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