The inevitable demise of shopping malls will be hastened by the malls and their stores themselves. Unable to open a Zara account to buy my wife an anniversary present, I went into Sandton City only to be stymied by the outdated, tone-deaf and, frankly, ...
For our seventh wedding anniversary, I wanted to buy my wife something made of wool, the traditional gift. I asked a fashionista friend for advice and she recommended an oversized, tangerine jersey from Zara. It cost R3,500.
But the Zara app won’t let me pay for it. So, I pay for it at the cashier, who asks me: Do you want to collect this in store? I turned over the physical receipt and, sure enough, there is the 30-days nonsense, in the smallest text possible. I looked around for the hidden cameras for a spoof video. This is so ludicrous, it can’t possibly be true, I thought.
I tried to start a return or refund process, but I have to log in to do that. The warning message I got was “Invalid Request: Incorrect params sent”. Very helpful consumer-facing error message that.
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