Organizations need to be able to train AI models on their own data to deliver results that are accurate
Long-time tech journalist Kara Swisher compared artificial intelligence to the smartphone in one of her podcasts, and believes it will transform our lives just as profoundly. Vancouver-based tech writer Alexandra Samuel, whose last book was on the remote workplace, labels AI “the new hybrid work.”
“ChatGPT has no ideas of any kind – no knowledge – or expertise because it has no semantic information,” Mr. Moore, who began his professional life as an English professor, writes in the Human-Centered Change and Innovation blog. Mr. Moore is not all negative. “It is clear that for any form of user support services, ChatGPT is nothing less than a godsend, especially where people need help learning how to do something. It is the most patient of teachers, and it is incredibly well-informed.
That leaves it to us. And we are not prepared. A Salesforce survey of knowledge workers found many believing it will transform their roles, but 62 per cent say they don’t have the skills to effectively and safely use the technology. Communication and training by management will be essential.
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