Have Canadian policymakers made Shopify an untouchable golden boy?
These apps are made by third-party app developers and are not necessarily Shopify’s fault. But Shopify claims certain standards in its official. By allowing these apps, Shopify is violating the bargain it has made with merchants. Further, having such apps on the platform can encourage merchants to deploy them because people assume that the app is compliant with the standards of the app store – to the detriment of shoppers.
Other than pointing out the issue to Shopify, the more traditional, and only regulatory option was for me to report the company to the Competition Bureau for facilitating false or misleading representations and deceptive marketing practices. In choosing to voluntarily report to the host company first, I was privileging the ability of a tech company to self-regulate over the government’s duty to vigorously enforce existing legislation.
That’s because the Competition Bureau seems unlikely to address it at all. This low likelihood is only partly due to resourcing constraints. The more substantive reason is that, domestically, there appears to be a regulatory vacuum around Shopify, and the company is rarely the subject of any digital policy debates. It seems that Canada has subconsciously made Shopify untouchable.
Shopify is beloved in Canada for wonderful reasons. But if there’s anything we have learned about the recent tech-lash that saw the industry’s stock plunge, it’s that high valuations often mask a lot of problems. It may be that Shopify’s weakened stock price will make the company more vulnerable to the kind of critical examination that other technology giants rightfully receive.
We cannot begin this conversation without noting that Shopify has been especially chummy with the federal government. During the pandemic, the company partnered with the government on an
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