A new 988 number for the National Suicide Prevention Lifeline relies on call centers that are already overstretched. A WSJ review found that 1.5 million calls to existing centers ended before they were answered between 2016 and 2021.
Health officials preparing to broaden the reach of a national mental-health crisis line are working to strengthen
that didn’t connect with about one in six callers in recent years, a Wall Street Journal data review showed.a three-digit number for calls and texts, 988 , from a 10-digit number that has operated since 2005 in coordination with local crisis centers. The line’s operators, including the Substance Abuse and Mental Health Services Administration and the nonprofit Vibrant Emotional Health, said they expect an increase in calls to the shorter and
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