COVID19 boosted rise in ecommerce and lead to the institution of the home economy. Antonio Bruni of PicupSA on how the on-demand economy is booming ~
There’s no doubt that Covid-19 expedited the rise in e-commerce and lead to the now-near institution of the home economy.And, while the pandemic comes under control with an almost complete relaxation of restrictions, the on-demand delivery trend is firmly fixed into consumers’ lives, so much so that big and small businesses need to adapt their last-mile logistics systems to cater for South Africans’ increasing appetite for at-home or work deliveries.
But all this growth comes with increased customer expectation: Research by the South African Digital Customer Experience Report 2021 shows that high shipping costs and unsatisfactory delivery options are the two primary contributors to a brand losing a sale at the virtual check-out. Here are the leading logistics technology trends that will soon influence the local on-demand sector – and make the home economy grow even bigger.While 5G is still relatively new in South Africa, it offers data speeds that are 20-times faster than existing 4G long-term evolution networks. What this means for on-demand deliveries is that service providers can enhance their ability to use analytics-based solutions to more effectively manage inventory and supply chains.
When considering the former, AI solutions that use algorithms can provide an optimum number of fleets that can make a delivery using the shortest route possible. In days gone by logistics firms would have had a hard time communicating in real-time with their drivers, now thanks to the smartphone they can be engaged while en route. They also send invaluable data back to the system instantly, while validating addresses while on-the-go.
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