ICYMI: Fed-up with the insurance provider for delaying their payout without a reason, Thandaza Mtshali and her aunt Ntombenhle Mhlongo took the body of their deceased relative, Sifiso Justice Mtshali's body to the company's Stanger offices. TheMercurySA
Durban - Old Mutual has issued an official apology to a KwaZulu-Natal family after they dragged the body of a deceased loved one into their offices following an apparent policy payout dispute.
Fed-up with the insurance provider for delaying their payout without a reason, Thandaza Mtshali and her aunt Ntombenhle Mhlongo took the body of their deceased relative, Sifiso Justice Mtshali's body to the company's Stanger offices. A video of the pair leaving with the body has since gone viral on social media.
The women said they were desperate and needed to bury Sifiso who died of natural causes on November 7. The family eventually buried Sifiso at their family home in Madundube, just outside Stanger on the KZN north coast. Old Mutual's Clarence Nethengwe said they deeply regret the distress that the payout delay caused the family.
South Africa Latest News, South Africa Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
'Shocked' KZN MEC slams Old Mutual following body bag incident | IOL NewsKZN's social development MEC Nonhlanhla Khoza has expressed 'disgust' after an insurance company allegedly refused to pay ...
Read more »
Twitter roasts Old Mutual after family takes 'corpse' to its offices to demand paymentA family in KZN was forced to take a 'corpse' to Old Mutual offices after the service provider delayed payment
Read more »
WATCH | Family drops off dead body at Old Mutual branch in claim disputeA KwaZulu-Natal family was forced to go against funeral rituals by dropping of their dead relative’s body at the Old Mutual office in order to force the insurer to payout their funeral policy claim.
Read more »
WATCH | Old Mutual, a 'corpse' and a claim: What you need to knowBanking and insurance group Old Mutual has come under fire for its alleged insensitive handling of a funeral claim
Read more »