Ofgem vows to protect billpayers from 'inappropriate' pre-payment meter practices
Ofgem said it will review the checks and balances energy firms implement when placing customers on pre-payment meters, warning that legal action could be taken.
It comes after Business Secretary Grant Shapps demanded that energy suppliers stop forcing vulnerable households to switch to pre-payment meters. He also said he would "name and shame" the worst suppliers of this practice.According to Mr Brearley, Ofgem performed a review last year of firms' processes for dealing with vulnerable customers which resulted in legal order to improve. As part of the review, one company agreed to pay into Ofgem's compensation fund.
“Therefore, today, we will take forward a further, more detailed assessment to check whether plans have led to improvements. This review will focus specifically on self-disconnections, remote switching and forced installations, and the checks and balances companies have around any decision to put a customer on a pre-payment meter.
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