A report for the Transit Commission outlines the new policy for operators responding to emergency calls on the Passenger Emergency Intercom two months after an assault on an O-Train vehicle at Rideau Station.
Ottawa police officers responded to an assault on the O-Train at Rideau Station on Dec. 8. OC Transpo special constables arrested one person in connection to the assault.
In an inquiry to transit staff, Coun. Rawlson King asked about the protocols for the emergency intercom button, noting witnesses to the assault said the button for the Passenger Emergency Intercom button was pressed, but there was no response.In response to King's inquiry, Transit Services General Manager Renee Amilcar said records show that 30 seconds elapsed between the button being pushed to the call being answered by the operator.
"If conditions allow for safe communication while the train is moving, the Operator will continue to the next station while communicating with the caller and then contact Main Line Control on arrival," Amilcar said, adding operators are trained to treat each call as an emergency "requiring immediate attention."
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