The new figures follow months of heightened concerns about the city’s shelters spurred by the homeless encampments in public parks during the pandemic.
The average number of people turned away each day from Toronto’s homeless shelters was roughly 10 times as high in June as it was a year earlier, new city statistics show.
Outreach volunteer Dale Burshtein said she called 311 to reach the intake line three times last Thursday and spent much of the afternoon on hold, trying to get a woman out of the rain. Not every call outcome was recorded in the data, which the city attributes to technical challenges and staff still learning the tracking system.
Whitton said that when callers can’t be immediately matched with a bed, intake caseworkers will encourage them to call back, and can also ask for a phone number where the caller can be reached. To keep up with growing demand over the last five years, Whitton said the city has been adding new shelter capacity.
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