NSFAS's eZaga app under siege: A cellphone application that was meant to make it easier for students to access study funds has caused headaches to some who have lost thousands of rand.
Elise Manganye, a student from a college in Soweto, said she lost her R21,000 on April 29 – four days after it was deposited by the National Student Financial Aid Scheme into her eZaga App account. eZaga is a digital banking service that partnered with NSFAS to assist beneficiaries to transact on it without the use of the middleman such as universities.
She said though the app is easier to use, she still experiences poor service when contacting the scheme about her problem. “I didn't use any of the funds. No one else knows of my details and yet four days later it disappeared. I was going to use the money for accommodation because I stay far from school and now because of what has happened I can't attend classes,” said Manganye.
There have been several complaints about the app's functionality and suspicious withdrawals from students' accounts. Some students have even taken their frustrations to social media. “eZaga has been introduced to our campuses early this month and it has already proven to be problematic in its rollout and implementation. The majority of students have not been onboarded or verified by the system which will inevitably cause delays in the disbursement of their funds. While some are waiting anxiously waiting to receive SMSes to allow them to register their NSFAS mastercard, others are noticing unknown withdrawals from their accounts,” it said.
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