‘Nobody is winning’: Shoppers, workers clash over post-pandemic expectations
As a consequence, many businesses still haven’t been able to resume the same hours of operations or services as they continue to grapple with labor shortages. Others have made changes in the name of efficiency. For instance, Walmart, the nation’s largest retailer and private employer, announced this past summer it doesn’t have any plans for its supercenters to return to its pre-pandemic 24-hour daily operations.
“Nobody is winning,” said Sadie Cherney, a franchise owner with three resale Clothes Mentor boutiques in South Carolina. “It is so demoralizing to see that you are falling short on both ends.” Cherney noted her stores returned to pre-pandemic hours last year but with the worsening labor shortages and higher labor costs, she has struggled to keep those same hours this year.
Mani Bhushan, owner of Taco Ocho, a taco restaurant with four locations in the Dallas area, still struggles to hire cooks at his McKinney location, which opened in July 2021. He said many workers can’t afford to live in this upscale suburb and have to travel from elsewhere. Several times a week he’s had to close the location early — something he has never had to do in the 40 years he has worked in the business.
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