FlySafair leads the SA-csi ranking, with 78 points out of 100, followed by British Airways (Comair). IOLTravel
The 2018 South African Customer Satisfaction Index for Airlines conducted by Consulta shows that low-cost, domestic airlines are still leading when it comes to meeting the needs of South African consumers.
The latest Customer Satisfaction Index for Airlines polled customers of British Airways , FlySafair, Kulula, Mango and South African Airways . FlySafair leads the SA-csi ranking, with 78 points out of 100, followed by British Airways which scored 75.7 and Kulula Airlines reached 74.4 - all in leader positions. Mango scored on par with the industry average with 74 points. Air transport is a key driver for the South African economy, supporting half a million jobs and contributing $12-billion, or 3.5 percent into the country’s GDP according to a report by the International Air Transport Association and Oxford Economics.
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