Despite Guidelines, Nigerian Airlines Not Paying Compensation for Delays daily_trust: Nigeria airlines delays compensation
Operators Kick As NCAA Mulls Full Refund For PassengersAir travellers are appalled that owners of commercial airlines are getting away with infractions like undue delays, cancellations, among others in Nigeria, at the detriment of their passengers without being punished, Daily Trust on Sunday reports.
"I came to Abuja for weekend and booked with the airline to go back on Monday. It was an 8am flight and I was at the airport around 6:30am, but sadly, we were waiting until 9:30am when they announced that our flight had been delayed for two hours because of technical glitch. "Considering that the interview was scheduled for 10am, I booked a 7am flight and another one for 2:30pm to come back to Port Harcourt. To cut the story short, the one for Abuja delayed for 3 hours, and by the time we arrived, it took me over an hour from the airport to the venue. Everything was over and I missed the opportunity; and there was no compensation," he said.
Some of the passengers also blamed the regulatory authority for not being up and doing in addressing some of these challenges. It was, however, gathered that for the compensation to be made, the airline must be at fault to some degree. Claims probably won't be accepted if extreme weather situations were to blame, which is classified as force majeure.
Sunday Henry, who also suffered delay in the US, said he was compensated."I was given money for the delay and refreshment while waiting for the next flight. It was awesome. It was very difficult to argue with the airliner because they treated you well and they genuinely apologised for the delay," he said.
The same attack was recorded at the Murtala Muhammed Airport, Lagos as Lagos-Kano passengers also took on the airline's staff for delaying the flight. The summary indicated that 11 domestic airlines operated 80,328 flights with 47,144 of the flights delayed between January and December 2022. According to them, apart from unexpected technical glitches to aircraft, there are also occasions of force majeure, which might cause flight delays. These include heavy downpour, the harmattan haze, which reduces visibility during aircraft landing and take-off.
When contacted, the vice president of AON, Mr Allen Onyema, told our correspondent that 95 per cent of causes of flight delays were outside the control of the airlines. "Secondly, you talk of airport infrastructure. I have told you what is happening in Abuja. Once your flight leaves on time from here to Abuja during that peak time in the morning, all the airlines are cramped into one small place, which has no conveyor belt and you are given two counters each when Air Peace alone is doing 28 to 30 flights out of Abuja alone, not to talk of other airlines.
According to him, on domestic flight delays beyond one hour, the carrier should provide refreshment and one telephone call, one text message or e-mail. They should send you an SMS or email, or call you to say, 'I am sorry, I am delaying for one hour.'
South Africa Latest News, South Africa Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Airlines increase flight services to Cape Town, driving a passenger surgeThe Western Cape Province is set to experience a surge in passenger numbers with the introduction and expansion of flights to Cape Town by several regional and local airlines.
Read more »
Despite Blackouts, Uganda Plans to Sell Power to South SudanA power sales agreement was signed between Uganda's energy ministry and the South Sudan Electricity Corporation on June 27, 2023. The deal will see Uganda supply 400 kilo-volts of power to the towns of Kaya, Oraba, Elegu and Nimule in South Sudan, to boost socio-economic activities in the border areas. It is not clear how much Uganda intends to sell the power, there remains many complaints regarding power blackouts in the country and especially in the West Nile region. Uganda, through, Uganda Electricity Transmission Company Limited (UETCL), which is in charge of bulk electricity supplies, imports and exports electricity to different East African countries including Rwanda and Kenya, which mainly requests for support to its western grid.
Read more »
England's cricket team 'about breaking records', says bullish coach despite difficult third day | SportEngland are 'about breaking records', assistant coach Jeetan Patel said on Friday as the home team contemplate a huge run chase against Australia in the second Ashes Test at Lord's. | Sport24news
Read more »
We remain committed to our work: Nelson Mandela Foundation - SABC NewsThe Nelson Mandela Foundation says it remains committed to its work despite the dismissal of its CEO, Sello Hatang.
Read more »
Mercedes-AMG G63 goes gold with special Grand Edition | The CitizenThe GrandEdition’s exterior touches comprise tech gold-coloured 22-inch forged alloy wheels with matte black central locking nuts, a gold three-pointed star centre logo, and a unique colour called Kalahari Gold Magno. Read more here 👇
Read more »