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Overseeing the installation of ISP Circuits at the client branches and franchises. Managing network infrastructure of all office moves for the client branches and franchises, and ensuring all are completed by the agreed date.
Keeping inventory of all network equipment in the Cape and Port Elizabeth Region and updating on a regular basis. Maintenance of network rooms and cabling at all branches. Site diagrams and keeping up to date. Configuring of switches at franchise sites for voice over IP telephony and testing with vendors.
SD-WAN – installation and support of Viptela and Meraki sites at the client. Providing support to video conferencing equipment at Century City. Hardware and software of the client equipment: Support of the client equipment in all branches. Actioning of calls logged via Remedy .
Telephonic problem resolution/support according to remedy:Ensuring effective resolution of service requests and incidents logged. Unresolved calls/ problems are escalated to the client for resolution. Transfer knowledge to users and team members in a well-articulated manner. The external supplier call logging process always needs to be adhered to.
Take ownership of calls till closure status. Provide information at the correct level to suit the users and management. Tactfully communicate information which may have a negative impact on users. Request constructive and accurate performance feedback from customers.
Contribute towards an appreciative, trusting and constructive work environment and participate in knowledge sharing. Busy with – Cisco Certified Network Professional Installation and configuration of equipment: Network engineers select, install, and configure important network infrastructure equipment, such as routers, switches, and load balancers. Troubleshooting and monitoring: If part of the network infrastructure is running slowly or is completely down, the network engineer is usually the first to respond and make any necessary changes.
Especially if a large network goes down, a network engineer’s core responsibility is to get the system back online and figure out what happened. Network documentation and policy management: Since network engineers are the primary builders and managers of the network, they also manage documentation for how the network functions and is configured, and its expected user interactions. This part of the network engineer’s role is heavily focused on compliance.
Research for network optimisation: Network engineers don’t just build and manage a network; they also look for applications, automation opportunities, and third-party partnerships that can improve the overall functionality of the network. Maintenance and security work: Often working closely with a network security engineer, network engineers monitor network infrastructure regularly and apply patches to improve performance and security.
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