Nedbank experiences outage on its mobile banking app
Nedbank has yet to issue a statement on the outages on its app. The banking group has, however, been responding to Tweets and has said that the app should be working again.
“The digital channels should be working now, please can you check as your team has fixed the issue,” Nedbank replied to a Twitter user. The official Nedbank account replied to another user that the outages are “intermittent” and that the app team was working on the problem. As of the time of writing, Nedbank says that the app and channels are back online marking a rapid response time for the group’s digital team with initial reports first coming through at around 6:40.
This is in contrast to a massive digital services outage that Capitec Bank suffered in August. Capitec’s mobile banking app was down“We are aware that some of our clients are experiencing issues on our app, internet banking and USSD services,” Capitec said in a now-deleted Tweet published on 4th August 2022. After its services were finally restored the bank issued an apology to its users.
We’re really sorry for letting you down. It's not the level of service we aim to deliver and assure you that we're working hard to do better.
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