Nedbank and Capitec had the biggest increase in complaints in 2022, and StandardBank the biggest drop, according to the Ombudsman for Banking Services (OBS) annual report for 2022, which was released on Wednesday. Moneyweb
Nedbank and Capitec had the biggest increase in complaints in 2022, and Standard Bank the biggest drop, according to the Ombudsman for Banking Services annual report for 2022, which was released on Wednesday. Nedbank had 1 508 complaints in 2002, an 18% increase over 2021. Capitec had 1 826 complaints, an increase of 11% over the previous year – mainly because of the bank’s growth in customer numbers, says the Ombud.
Banks up bad debt provisions as interest rate spike hits homeowners “The biggest subcategories of complaints in this regard are mobile banking fraud and vishing,” says Steyn. Vishing, or voice phishing, is when a fraudster calls a customer by phone or leaves voice messages purporting to be from a reputable company to glean personal information such as bank details and credit card numbers.
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