The National Eating Disorders Association says it has disabled its wellness chatbot after two users reported the program gave them dieting advice that promoted disordered eating behaviors.
, both posted about their experiences with the NEDA chatbot, named Tessa, on Instagram this week. They said Tessa gave them advice on how to count calories, recommended they lose 1 to 2 pounds per week and told them to restrict their diets.
Thompson also said the CEO of X2AI, the mental health artificial intelligence company that supports Tessa, reported that there was a “surge in traffic of 600% and behavior that indicated various forms of nefarious activity from bad actors trying to trick Tessa.”Maxwell, a fat activist and consultant for weight-inclusivity, said she was “surprised at the detail” with which the chatbot gave her “directives to engage in disordered behaviors.
by June 1. Tessa was taken offline on Tuesday, two days before it was supposed to sunset its hotline.
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