A woman has been left shocked after being charged £27,000 bill from Bulb energy
A woman has been left shocked after being charged £27,000 bill from Bulb energy. Paula Coplin, who lives in New Parks, Leicester, started panicking when her smart meter mistakenly said she had used enough energy to power a large business for a year.
"They told me they couldn't for two reasons - one was the fact that they had estimated my gas meter since the pandemic because it had broken, and the second reason was that I owed them more than £26,000. This was the first I'd heard of it as it wasn't loading up on my end, so the customer service staff sent me a copy of the bill to my email for me to look over, and I was stunned to see they had suggested I had used £27,000 in energy since my last bill.
"Even when I got my money back, they only paid me back around £800 of the money as they used some of it to pay the corrected bill. But I've raised the whole situation with the energy ombudsman who will be looking into it." "So I've had two issues, I have struggled to get my meter fixed which would have stopped me getting credit paid back out, but also the huge bill which led to all of the credit being taken out of my account. Even when they've paid it back in, it's a lot less than what I was expecting, with them claiming I've had a spike in electricity which led to more being added to my bill - but there's no proof of this looking over my electricity usage.
"There's a lot going on with high costs and money being tight for everyone, so how they thought a £27,000 energy bill was perfectly reasonable to add to my account and charge me for is bizarre. Surely this should have flagged up on their system and corrected before it even made it to my account?"
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