Analytico compared the customer satisfaction ratings for South Africa’s mobile network operators.
reveals that MTN continues to lead mobile customer satisfaction ratings in South Africa, while Vodacom and Telkom hold second and third place, respectively.
These ratings give a good overview of which operators have the happiest customers and which should improve.MTN achieved the highest rating during the third quarter of 2022 with a score of 87.3% — up from 84.4% as of 31 August. It should be noted that Rain’s ratings are only for its 4G mobile network and do not include 5G results, as its 5G services are only offered as a fixed broadband service.
MTN 5G is available in parts of all nine provinces in the country, while Vodacom was absent from one.
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