Promoted | MTN CEO Charles Molapisi connects with customers MTNza
the CEO of a major company asks his customers to log in and ask him tough questions face-to- face and on the spot. In an extremely well-attended and vibrant one hour LinkedIn Live session on Friday afternoon, MTN South Africa CEO Charles Molapisi did just that, fielding many curveballs and unleashing a 24/7 customer service “war room” to ensure rapid responses and urgent follow-ups to the most pressing customer issues.
Lack of network coverage – caused by load shedding, battery theft or vandalism, but also lack of cellphone towers or coverage in certain areas – popped up as a common theme. On high data costs, Molapisi said that there had been a more than 30% reduction in data costs by MTN in the last three years. “We continue to improve price optimisation, but this is not just a question of reducing costs, as we still need to be able to invest in the network.” He said the company was looking at a number of bespoke propositions to provide more favourable pricing to customers.
MTN was recently ranked best mobile network by MyBroadband for Q3 – as it has been consistently for the past five years.96% 4G coverage across South Africa.Fraud line – dedicated support line launched for fraudulent subscriptions.
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