“We are actually going to be piloting a device that would alert, I won't tell you what the smell is, but will alert cleaners about the potential lack of clean in an elevator.”
“[The device] has a scent detector, if you will, within the elevator,” Davey told Gothamist on Monday. “If it does detect a urine scent, it will alert via email, whoever we want to alert. So we probably have the station cleaner, the station management team alerted so we can get in there and clean the elevator as soon as possible, as opposed to waiting for a customer complaint or stumbling upon [human excrement] ourselves.
“I have not heard this as a major or significant problem from customers either in the feedback that I receive or in the data that we collect,” Davey said. “But I mean, one incident is too many. And so to the extent we can be proactive and address these kinds of concerns with the technology that proves out, we hope, and can alert us quickly.”
“I think a lot of passengers just think, ‘I'm going to make a complaint, it's going to go nowhere, you know, into a black hole.’ And I think that's one of the reasons that people get frustrated. They don't think that there are responses,” said Joseph Rappaport, the executive director at the Brooklyn Center for Independence of the Disabled. “And there should be a way of getting the word to the MTA quickly. If technology is part of that answer, fine.
Sasha Blair-Goldensohn is another plaintiff in the suit. He said for people who use wheelchairs and rely on elevators for their commute, the chances of encountering a malfunctioning one are actually higher, since they often have to use multiple elevators at each station on each way of their commute.“We're used to it, I mean, like of course the elevators smell bad,” he said. “The problem is that when they're out of service, you can't ride, you're stuck on the platform.
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