Ambulance service bosses have urged people to think carefully before dialling 999 – after high demand left hundreds of patients waiting for help.
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It put all clinically trained staff on the responding frontline, more private providers were used and work was done with healthcare partners to guide non-urgent cases to other services. Director of operations Ged Blezard said: “Please only call 999 if someone has a serious illness or injury, you think their life is at risk and you cannot get them to hospital by any other means.“We know there are patients waiting for our help and we are sorry that we are unable to respond as quickly as we would like. Please be assured that we will get to you as soon as we can.
“The public can help us by only calling 999 for life-threatening emergencies. We cannot stress enough that our ambulance crews are reserved for the most life-threatening cases and these incidents will be prioritised.A library image of ambulances parked outside Wigan Infirmary's A&E department “Please do not call 999 to check on ambulance arrival times, we cannot answer this question, and this blocks the line for other calls trying to get through.
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