Southwest Airlines cancellations continue to mount at San Antonio, Austin airports
The Dallas-based airline’s cuts amounted to 60 percent of its schedule and continued mounting even as weather conditions across the nation and operations at other carriers are improving. There’s little relief in sight. Southwest has already cut more than 2,300 flights scheduled for Thursday, or 58 percent of its schedule. It’s begun canceling Friday flights.
The disruptions have stranded weary travelers at airports across the nation, where they’re spending hours waiting in line or on the phone for customer service. Some said they have been booked for flights after New Year’s Day, while others have opted to rent cars and drive home instead. The pilots association, which represents more than 10,000 pilots, blamed Southwest for not investing in technology infrastructure that could ease such problems. It also called on the airline to implement crew scheduling software that takes into account the carrier’s point-to-point system.
He said Southwest must “double down on our already existing plans to upgrade systems for these extreme circumstances so that we never again face what's happening right now.” “We all understand that you can’t control the weather,” he said, adding that “this has clearly crossed the line from what is an uncontrollable weather situation to something that is the airline’s direct responsibility.”On Friday, about 1,300 Southwest flights — about 34 percent of its schedule that day — were canceled. Other airlines in the United States also struggled, with about 22.5 percent of all non-Southwest flights canceled, according to FlightAware.
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