More calls to 988 National Suicide Hotline increases demand for volunteers

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More calls to 988 National Suicide Hotline increases demand for volunteers
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An important lifeline for those struggling with depression was made easier to use last July when the National Suicide Hotline switched from a 12-digit number to three digits: 988.​

relies on a network of agencies, including one non-profit providing mental health services in the Bay Area. "I can't wait to start teaching at NYU. What a blast that will be. Blessed with so many friends. But it was all a sham," Schramm, reading from his old diary.

Struggling with depression and addiction, he jumped off the Manhattan Bridge. Schramm broke all his ribs, punctured his lung, and shattered an arm. "I began calling for help and there were people on the ferry who could hear my screams and see me in the water," said Schramm. the North Bay nonprofit Buckelew Programs, handles thousands of crisis calls from the local area. All calls are confidential.

"Calls specifically and the stories I related to, I find those calls to be the hardest," said Deborah Boncutter, who works at"Giving people that trust is something unfortunately they don't get often enough," said volunteer James Giffen. The call center needs more volunteers to help people like Schramm, who also gives back to Buckelew. He knows that the first call to 988 could be a pivotal point along someone's road to recovery.

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