MyBroadband asked South Africa’s biggest mobile networks how they protected customers from fraudulent SIM swaps, which can put them in serious financial jeopardy.
South Africa’s mobile networks employ various measures to prevent their customers from falling victim to fraudulent SIM swaps, which have declined significantly in recent years.It is typically required when customers lose their phone or want to port their number when switching to another service provider.
Fraudulent SIM swaps are often carried out by criminals who obtain sufficient personally identifiable information about a victim to fool unassuming mobile network staff that they are the actual customer.MyBroadband asked South Africa’s four biggest mobile networks how they facilitated SIM swaps and what measures they implemented to avoid unauthorised SIM swaps.Prepaid customers also have the option to use Vodacom’s WhatsApp chatbot ToBi.
The spokesperson also said that requests made after business hours remained “pending” until the next morning. The spokesperson said Vodacom “rigorously” investigated all incidents of SIM swap fraud for potential employee involvement.
Communication Risk Information Centre (Comric) Crime Fraud Headline MTN SIM Swap Sim Swap Fraud South African Banking Risk Information Centre (SAB Telkom Vodacom Cellular
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