MILLIONS will not get the £400 discount direct to their bank account, instead they will receive a bill discount. The discount will be paid automatically and made up of six instalments, st…
that are on a fixed energy tariff will see the rebate amount deducted from their monthly payment amounts.
If a customer’s payments are less than £66/67, the firm will reduce payments to £0 and add the extra as an account credit.credit on to their account each month.will also receive the payment as a split credit to their gas and electricity meters.'s 1million customers will see the six discounts deducted from their bills before their direct debit is taken.
Non-direct debit payers will see the discount appear on their bill as an extra payment, so they’ll also owe less than they normally would.customers will get an automatic monthly credit of £66 in October and November and then £67 between December and March.If a customer’s direct debit payment is less than £67, the firm will look to apply a payment holiday and credit their account with the remaining amount.
Those paying by variable direct debit or on receipt of bills will have the discount applied as a credit on to their So Energy account. Smart prepayment meter customers will see the discount applied to their So Energy account, typically in the first week of the month. This credit will then reduce the amount customers will need to top-up.
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